Last updated: 30 March 2026
These Terms and Conditions of Sale (T&Cs) govern all sales concluded through the website helioneon.com, operated by NEXUS SYNERGY - FZCO (hereinafter "HELIONEON"), a company incorporated under the laws of the United Arab Emirates and registered under licence number 49338 with the Dubai Integrated Economic Zones Authority.
Any order placed on the site implies the customer's unreserved acceptance of these T&Cs.
HELIONEON designs and manufactures custom LED neon signs. Each product is made to measure according to the customer's specifications (text, font, colour, size).
Product photographs and descriptions are presented as accurately as possible. However, slight variations in colour or dimensions may occur between the visual and the final product, without this constituting a defect.
Prices are shown in US dollars (USD). As NEXUS SYNERGY - FZCO is established in a free zone in Dubai, VAT is not applicable in accordance with local legislation.
HELIONEON reserves the right to change its prices at any time. Products are invoiced at the price in force at the time the order is validated.
The customer selects their product, personalises it (text, colour, size, font), reviews the order summary, then proceeds to payment. A confirmation email is sent automatically once payment is validated.
For any made-to-measure order, HELIONEON sends a digital proof (design mock-up) to the customer by email within 24 to 48 working hours. The customer must approve this proof before manufacturing begins.
Any changes requested after the proof has been approved may result in additional charges and a longer delivery time.
The customer may cancel their order free of charge before the proof is approved. Once the proof has been approved and manufacturing has begun, no cancellation is possible, as the product is made to measure.
Payment is made online at the time of ordering by bank card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, or by bank transfer (on request, for business orders).
Payment is secured by an SSL protocol and processed by our PCI-DSS certified payment provider. No banking data is stored on our servers.
Each neon sign is handcrafted to measure. The manufacturing time is 5 to 7 days from approval of the proof.
Delivery times are detailed in our Shipping Policy. The total time (manufacturing plus delivery) is 7 to 10 days.
All our LED neon signs are covered by a 3-year warranty covering manufacturing defects and failures linked to normal use.
In accordance with the EU Consumer Rights Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.
However, if the product is defective, please refer to our Return Policy.
AI Studio credits (article 15) are digital content not supplied on a tangible medium. By purchasing them, the customer requests immediate access and acknowledges losing the right of withdrawal once they are first used (Article 16(m) of Directive 2011/83/EU and, in the United Kingdom, regulation 37 of the Consumer Contracts Regulations 2013). As long as no credit from a pack has been used, the customer may withdraw within 14 days of purchase and receive a full refund by writing to hello@helioneon.com.
Contact us within 48 hours of receipt at hello@helioneon.com with photos of the product. Reply within 24 to 48 working hours.
See our Privacy Policy.
The customer warrants that they hold the rights to the content supplied for personalisation. HELIONEON reserves the right to refuse any order with unlawful content.
Every consumer resident in the European Union is entitled to use a consumer mediation or alternative dispute resolution (ADR) scheme free of charge in order to settle a dispute with a trader amicably.
Before referring the matter to a mediator, the consumer must first have tried to resolve the dispute directly with HELIONEON through a written complaint to hello@helioneon.com.
If the response is unsatisfactory or if no reply is received within 30 days, the consumer may submit the complaint to the consumer mediation or ADR body available in their country of residence, and, where applicable, through the relevant online dispute resolution channels.
These T&Cs are governed by the laws of the United Arab Emirates. However, for consumers resident in the European Union, the mandatory consumer protection provisions of their country of residence apply, in accordance with Regulation (EC) No 593/2008 (Rome I).
In the event of a dispute, and after an attempt at amicable resolution and/or mediation, the competent courts shall be those of the consumer's place of residence or those of the company's registered office, at the claimant's choice.
The AI Studio is a simulator that uses artificial intelligence to create neon previews from an idea or an image supplied by the customer. Each visitor has 2 free tries, renewed after 30 days. Beyond that, the customer may buy credits: 1 credit allows 1 creation, made of 2 preview proposals.
Credits are sold in packs (10 or 15 creations) at the price shown on the site, including the VAT of the country of the site visited and in its currency. Payment is made by card through Stripe at the time of purchase. An invoice is issued for every purchase and sent by e-mail.
Credits are valid for 12 months from purchase; unused credits expire after that date. They are not refundable except as provided in article 9, cannot be exchanged for cash and are not transferable. A creation that fails for technical reasons does not use a credit. Credits are linked to the buyer's e-mail address and can be restored on another device through a link sent to that address. To prevent abuse, HELIONEON may limit the number of creations per hour.
The previews produced are indicative images generated by artificial intelligence. They are neither a price offer nor the production mock-up: only the technical mock-up prepared by HELIONEON and approved by the customer is binding. The customer warrants holding the rights to the texts, logos and images submitted (article 12); HELIONEON may refuse any creation with unlawful content or content infringing third-party rights.
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