Shipping Policy

Last updated: 30 March 2026

1. Delivery area

HELIONEON delivers its custom LED neon signs to the following areas:

United States and United Kingdom (standard delivery)
Rest of Europe
International / Worldwide (on request, contact us for a shipping quote)

2. Manufacturing and delivery times

Each HELIONEON neon sign is made to measure according to your specifications. Whatever the design, your order is delivered in 7 to 10 days:

Stage	Time
Manufacturing and quality testing	5 to 7 days
Tracked transit to your address	2 to 3 days
Total, from proof approval to delivery	7 to 10 days

The time begins after approval of the proof by the customer and confirmation of full payment.

3. Proof approval

Before any production, we send you a digital proof representing how your neon sign will look. This proof must be approved by email. No manufacturing will begin without your written agreement.

Any delay in approving the proof postpones the delivery time accordingly.

4. Delivery times

Delivery times include manufacturing and are the same for every destination:

Destination	Shipping method	Total time
United States	Tracked carrier	7 to 10 days
United Kingdom	Tracked carrier	7 to 10 days
Rest of Europe	Tracked carrier	7 to 10 days
International / Worldwide	Tracked carrier	7 to 10 days

Note: the times shown are estimates. Exceptional delays may occur due to circumstances beyond our control (weather conditions, strikes, peak carrier periods, customs clearance).

5. Delivery charges

Delivery charges are calculated based on:

The delivery destination
The weight and dimensions of the parcel
The chosen shipping method

The exact amount of the delivery charge is shown when you finalise your order, before payment. Standard delivery is free in the United States and the United Kingdom, with no minimum order value.

6. Packaging and protection

Our neon signs are fragile products that require special care. Each order is:

Packed in a custom reinforced box
Protected with high-density foam and bubble wrap
Marked "FRAGILE" on the parcel
Insured during transit

7. Order tracking

As soon as your order is shipped, you will receive an email containing:

The tracking number for your parcel
The carrier's tracking link
The estimated delivery date

You can also track the progress of your order from your customer account on helioneon.com.

8. Receipt and inspection

On receipt of your parcel, we recommend that you:

Check the outside condition of the parcel before signing the delivery note
In case of visible damage, make precise written reservations on the carrier's delivery note
Open the parcel and check that the product is compliant and in good condition
Test the neon sign by plugging it in

Important: in case of a damaged parcel or a defective product, you must contact us within 48 hours of receipt, sending photos to hello@helioneon.com. After this period, no complaint relating to transport can be accepted.

9. Absence at delivery

In case of absence at delivery:

The carrier will leave a delivery notice
You will be able to reschedule the delivery or collect the parcel from the indicated pickup point
After two unsuccessful delivery attempts, the parcel will be returned to our warehouses
Re-shipping charges will be the customer's responsibility

10. Delivery to a business address

For deliveries to a business address, please ensure that:

Someone is available to receive the parcel during delivery hours
The full address (including company name, building, floor) is correctly entered

11. Liability

HELIONEON cannot be held liable for delivery delays caused by the carrier or by an event of force majeure.

In the event of a significant delay (more than 15 working days beyond the announced time), the customer may request the cancellation of their order and obtain a full refund.

12. Contact

For any question relating to the delivery of your order:

Email: hello@helioneon.com
Address: NEXUS SYNERGY - FZCO, IFZA Business Park, Building A2, Dubai Silicon Oasis, United Arab Emirates