Frequently asked questions

Use our online simulator to configure your neon (text, font, colour, size), or fill in our custom quote form. Our team will get back to you within 24 hours with a free 3D mock-up and a detailed quote. You can also email us directly at hello@helioneon.com.

Prices start from 150€ for a simple text design. The cost depends on the length of the text, the font chosen, the dimensions, the LED colour and the type of backing (PVC, cut-to-shape, rectangular, circular). Use our simulator for a real-time price, or request a free, no-obligation quote.

Yes, as long as production has not started (within 24 hours of confirmation). Contact us straight away at hello@helioneon.com with your reference number HN-XXXXX for any changes.

Bank card (Visa, Mastercard), PayPal, bank transfer. Interest-free payment in 3 instalments available from 300€. All transactions are 100% secure.

5 to 10 working days after approval of your 3D mock-up. Every neon is made to order and hand-assembled. Delivery included within 7 days in mainland United Kingdom.

Our neons use high-quality flexible LED strips encapsulated in soft silicone, mounted on a custom-cut acrylic backing. The result recreates the classic neon effect with a luminous glow, without the drawbacks of glass (fragility, heat, energy use).

Yes: clear, black or white. The clear backing is the most popular, it creates a floating effect on the wall for an ultra-clean finish. You can choose directly in the simulator or when requesting a quote.

Yes, every time and free of charge. We send you a realistic 3D mock-up by email for approval before starting production. No manufacturing begins without your go-ahead.

7 days in mainland United Kingdom, carefully shipped with tracking and reinforced packaging included. Free delivery in the United Kingdom with the code NEON2026.

Every neon comes with a complete installation kit: screws, wall plugs, spacers and an illustrated guide. Installation takes around 15 minutes, no special tools required. Simply plug it into a standard socket.

Our standard neons are designed for indoor use. For outdoor installation (terrace, façade, signage), contact us for a waterproof version on quote, we offer suitable IP65 solutions.

Yes, we deliver across Europe. Costs and lead times vary by destination. Contact us via the form or at hello@helioneon.com for a quote with international delivery.

All our neons come with a 3-year warranty. The warranty covers all manufacturing defects and technical faults. For businesses and private customers alike.

Contact our support team at hello@helioneon.com with your reference number HN-XXXXX. We will diagnose the issue and arrange a replacement or repair under warranty.

No, the warranty covers manufacturing defects only. We do however offer a preferential-rate repair service for any accidental damage, contact us for a quote.

Around 100,000 hours, which is more than 11 years of daily use at 12 hours a day. LEDs use very little energy and do not heat up, unlike traditional glass neon signs.