---
title: "FAQ Neon LED | Answers to All Your Questions"
description: "All the answers on Helioneon LED neons: manufacturing, lead times, installation, 3-year warranty, maintenance. Certified lifespan of 100,000 hours."
url: https://helioneon.com/uk/faq/
---

# Frequently asked questions

Find all the answers to your questions about our made-to-measure LED neon signs

## Orders & Quotes

### How do I order a custom neon sign?

### How much does a custom neon cost?

### Can I amend my order after confirmation?

### What payment methods do you accept?

## Production & Lead Times

### What is the production time?

### How is an LED neon made?

### Can I choose the backing colour?

### Will I receive a mock-up before production?

## Delivery & Installation

### What are the delivery times?

### How do I install my neon?

### Can the neon be installed outdoors?

### Do you deliver outside the United Kingdom?

## Warranty & After-Sales

### How long is the warranty?

### What should I do if my neon stops working?

### Does the warranty cover accidental damage?

### What is the lifespan of an LED neon?

Our team is on hand to answer all your questions.