---
title: "LED Neon Sign Shipping Policy | HELIONEON"
description: "Delivery of your LED neon sign in 7 working days in mainland France. Secure packaging and real-time tracking. Free delivery, no minimum order."
url: https://helioneon.com/en/shipping-policy/
---

# Shipping Policy

Last updated: 30 March 2026

## 1. Delivery area

HELIONEON delivers its custom LED neon signs to the following areas:

- United Kingdom (standard delivery)
- Rest of Europe
- International / Worldwide (on request, [contact us](https://helioneon.com/en/contact/) for a shipping quote)
For any delivery, customs duties and local taxes may apply. These charges are the responsibility of the recipient.

## 2. Manufacturing times

Each HELIONEON neon sign is made to measure according to your specifications. Manufacturing times are as follows:

The manufacturing time begins after approval of the proof by the customer and confirmation of full payment.

## 3. Proof approval

Before any production, we send you a digital proof representing how your neon sign will look. This proof must be approved by email. No manufacturing will begin without your written agreement.

Any delay in approving the proof postpones the delivery time accordingly.

## 4. Delivery times

Delivery times are in addition to manufacturing times and are estimated as follows:

## 5. Delivery charges

Delivery charges are calculated based on:

- The delivery destination
- The weight and dimensions of the parcel
- The chosen shipping method
The exact amount of the delivery charge is shown when you finalise your order, before payment. Standard delivery is free in the United Kingdom, with no minimum order value.

## 6. Packaging and protection

Our neon signs are fragile products that require special care. Each order is:

- Packed in a custom reinforced box
- Protected with high-density foam and bubble wrap
- Marked "FRAGILE" on the parcel
- Insured during transit

## 7. Order tracking

As soon as your order is shipped, you will receive an email containing:

- The tracking number for your parcel
- The carrier's tracking link
- The estimated delivery date
You can also track the progress of your order from your customer account on helioneon.com.

## 8. Receipt and inspection

On receipt of your parcel, we recommend that you:

- Check the outside condition of the parcel before signing the delivery note
- In case of visible damage, make precise written reservations on the carrier's delivery note
- Open the parcel and check that the product is compliant and in good condition
- Test the neon sign by plugging it in

## 9. Absence at delivery

In case of absence at delivery:

- The carrier will leave a delivery notice
- You will be able to reschedule the delivery or collect the parcel from the indicated pickup point
- After two unsuccessful delivery attempts, the parcel will be returned to our warehouses
- Re-shipping charges will be the customer's responsibility

## 10. Delivery to a business address

For deliveries to a business address, please ensure that:

- Someone is available to receive the parcel during delivery hours
- The full address (including company name, building, floor) is correctly entered

## 11. Liability

HELIONEON cannot be held liable for delivery delays caused by the carrier or by an event of force majeure.

In the event of a significant delay (more than 15 working days beyond the announced time), the customer may request the cancellation of their order and obtain a full refund.

## 12. Contact

For any question relating to the delivery of your order:

- **Email:** hello@helioneon.com
- **Address:** NEXUS SYNERGY - FZCO, IFZA Business Park, Building A2, Dubai Silicon Oasis, United Arab Emirates